Tiny Prints Frequently Asked Questions
7 days a week
Mon - Fri (5am - 11pm PT)
Sat - Sun (8am - 11pm PT)
(877) 300-9256 (toll-free)
(650) 209-1341 (international)
FAX: (650) 249-3578
For General Information: http://answers.tinyprints.com/app/ask
For Order Information: http://answers.tinyprints.com/app/ask
What does Tiny Prints do differently?
Unlike most online companies, we do much more than just offering web-to-print services. With Tiny Prints, you can personalize your cards in countless different ways, enjoy the perks of having professional designers perfect every card and rest assured that three to four sets of eyes review each order so that you'll never see a typo, bad photo or imperfection.
In addition, our high quality cardstock is made with fine craftsmanship using luxurious materials that are also easy on the environment. Unlike many other companies that claim to provide something for everyone, Tiny Prints scours the country for unique products that match the hottest new trends in stationery and design. We are proud to offer exclusive designs from both seasoned veterans in the industry as well as fresh, new up-and-coming designers.
Do you have a printed catalog?
Unfortunately, we do not have a print catalog to mail out. All of our products, descriptions and ordering may be done online.
Do you offer samples?
We encourage you to order samples of any of our designs in order to fully experience the high quality of our paper and printing techniques. To order a sample, simply select a design, choose a color and click "Order Sample."
If you place your order before 12:00 am (PT), your sample will be processed within 2-3 business days and shipped to you via USPS from our San Francisco Bay area offices. A special discount will also be included in your samples pack as our gift to you.
If you have any questions, please feel free to contact our stationery specialists at 877-300-9256, by email at http://answers.tinyprints.com/app/ask or by chatting with a live representative on our website. We'll be more than happy to help!
Do you ship samples to international addresses?
Yes, we ship samples to international addresses via USPS International First Class. Please allow 10 business days for delivery. Other shipping methods are available upon request. To receive a shipping cost estimate or to complete your international sample order, please call us at +1 650-209-1341, email us at http://answers.tinyprints.com/app/ask or chat with a live representative on our website
Do you have customer testimonials?
How do I contact Customer Service?
Our customer service representatives are delighted to assist you and answer any questions you may have. Please call us toll free at 1-877-300-9256 during our new extended holiday hours (Monday - Friday, 5am - 10pm PT, Saturday & Sunday, 8am - 5pm PT). If you are calling from outside the United States, please call our local number +1-650-209-1341. You can also chat with a live representative on our website during business hours or email us at http://answers.tinyprints.com/app/ask anytime.
Where is Tiny Prints located?
Tiny Prints is located in Northern California.
What is the Net Promoter®Score and what does it mean for Tiny Prints?
A Net Promoter® Score is a commonly used customer satisfaction rating. To find its Net Promoter Score, a company asks its customers to rate on a scale of one to ten how likely they are to recommend the company to friends and family members.
Tiny Prints has an outstanding Net PromoterÂ® Score, with more than 80% customers reporting that they would recommend Tiny Prints to others. By comparison, Apple only scored 77% and Amazon scored 74%. This means that Tiny Prints is succeeding in our mission to delight every customer every day!
Is there a minimum amount of cards that I have to purchase?
Most of our products have a minimum order quantity of 10 and are sold in increments of five. Address labels and gift tags are sold in sets of 24, and mint tins have a minimum order of 30. William Arthur products have a minimum order quantity of 25 and are sold in increments of 25 as well.
What's the largest order size you can handle?
You may order up to 500 cards on our site currently. To place an order above 500 cards, please call our customer service team at 1-877-300-9256, email us at http://answers.tinyprints.com/app/ask, or chat with a live representative on our website, and we will be more than happy to assist you.
How long will it take for my order to arrive?
The total turnaround time for your order, including processing, printing and shipping, depends upon the product you order and the delivery option you select during checkout. We currently offer several options for deliveries within the United States for orders of 500 cards or less. For orders of more than 500 items, the delivery option price will be adjusted to account for increased costs.
Delivery Options Turnaround Time Price Standard 8 business days $7.50 Priority 5 business days $11.95 Super Rush ** 2 business days $34.95$19.95
* Please note that the above turnaround times only apply to cards and invitations from our Signature and Studio Basic Collections, along with gift tags and address labels. They do not necessarily apply to any products from third party vendors.
**Some restrictions apply. For more information, please refer to the Super Rush section of this FAQ.
You can find the exact turnaround time for the products you're interested in on those items' product description pages, or during checkout.
How will Tiny Prints calculate the estimated delivery date for my order?
We provide estimated delivery dates based on the products in your order and the delivery option you select.
The first day of your processing timeline starts at 12:01 am (PT) on the business day after your order is placed. For an order placed at 5:00 pm on Monday, for instance, Tuesday will be the first business day for the processing time for that order if both days are regular business days.
You can find an estimated delivery date on each product description page and an estimated delivery date for your entire order listed at checkout.
Selecting Super Rush Delivery allows you to get your order as soon as possible. With Super Rush, your order will be processed immediately and shipped as soon as possible. The package will arrive at your door within two business days (in most cases).
Super Rush is only available for domestic orders. It is not available for certain products, including orders sent using our Mailing Service and orders that include any ineligible products. We'll show you an estimated delivery date on the product description pages of the products that qualify for Super Rush Delivery.
Do you offer printed proofs?
We offer one free printed proof for orders of 500 cards or more. Please request your proof using the Special Instructions box, or by emailing http://answers.tinyprints.com/app/ask with your request and order confirmation number. Please note that requesting a printed proof may increasing your processing time and extend your delivery time beyond the date quoted on the site.
Do you offer digital proofs?
Yes. For Tiny Prints cards, we offer digital proof options for all card orders at a nominal fee of $4.99. If you choose to purchase a digital proof for your order, your proof will be sent to you within 1-2 business days after your order is processed. Upon receipt, please approve your proof immediately.
For Tiny Prints Corporate items, digital proofs are complimentary.
Note: Shipping and delivery dates assume proof approval within the same day. For every day your approval is delayed, including any change requests, the delivery date of your order will be extended by the same amount of time. Please note that we cannot complete or print your order until your proof is approved, and that the proof option does not apply to any products added to your order from a third party.
How do I review my digital proof?
If you chose to receive a proof of your stationery, you will receive an email with a link to a digital proof of your order. You also will receive a call from the professional designer who worked on your order to notify you that the email has been sent. If at any point you misplace the email or have trouble with the link to your proof, you can view your proof by clicking here and entering your email address (the email address where you received your order confirmation) and your order number. If you cannot locate either one, please feel free to call our customer service department at 877-300-9256, and one of our representatives will be more than happy to help you.
How do I check my order status?
If you have placed an order with Tiny Prints, you can check the current status of your order by clicking on the My Account link at the top of the page and signing into your account page. Find your order number under My Recent Orders to check the status and estimated delivery for that order.
Can I place a reorder?
Yes. If you've placed an order at Tiny Prints in the past, you can place a reorder by visiting your account page. Click on "My Account" in the header on any page, and then sign in to access your account history. Find the order you would like to use to place your reorder and click the "Reorder" link next to the order listing. Once you complete your reorder online, we will begin processing it immediately. For more details about reordering, please refer to the reordering section of this FAQ.
How can I place a reorder online?
You can reorder items by following these five simple steps:
- Click on "My Account" in the header on any Tiny Prints page and sign in to access your account history.
- Find the order you would like to use to place your reorder, and then click the "Reorder" link next to it.
- Select the items you want to add to your cart.
- Edit the quantity of the items and add additional envelopes on the Shopping Cart page.
- Finish your order through the checkout process.
Please note that once you submit your reorder, we will process it immediately. Unless you make changes to your original order, we will not include a proof.
Can I make changes to reordered items?
To submit a change request, write your request in the special instructions box located next to the reordered item. Please note that you will not have the option to re-personalize the reordered items or preview the updated personalized image online, but our designers will edit the order for you according to your special instructions.
How long does it take to receive a reorder?
Since we already have the art file for your order on hand, we will automatically apply rush processing to your reorder free of charge. If you reorder without requesting changes, it will only take approximately two business days before we ship your items to you. For reorders that include changes, processing will take approximately three business days before we ship your items to you.
Can I reorder envelopes only? Can I reorder just cards?
Yes, you can reorder envelopes or cards separately, but not through our online ordering system. To reorder envelopes or cards separately, please call us at 1-877-300-9256 or at 1-650-209-1341 for international customers. You can also email us at http://answers.tinyprints.com/app/ask or chat with a live representative. We will be happy to assist you with your request and process the reorder for you.
Will I receive a discount for my reorder?
Most likely. You can reorder as few as 10 cards, and the price of each item in your reorder will be determined by the total number of items in both your original order and your reorder. This means you will likely enjoy the benefit of the lower prices at our higher quantity tiers.
What should I keep in mind when I place my reorder?
Please note that your final print colors may vary slightly from your original order due to regular press calibrations and natural variations in paper stock. As a result, we cannot guarantee an exact color match for orders printed on different dates for the same item, or for items sharing the same color palette.
How do I create a personalized greeting card?
Our simple online ordering system makes it easy to personalize and preview your cards before completing your order to ensure that everything is flawless. By clicking on any of our products, you will be redirected to that item's product page. Once there, you can find all of that product's information and you can select different layouts, edit text, change the font and otherwise personalize your cards. Click here for a complete description of our New Tiny Prints Card Personalization Suite.
What are Design Accents?
Design Accents are embellishments you can add to your stationery to further customize your favorite products. Design Accents are also available for envelopes if you choose the printed return address option.
Do all of your products have Design Accents?
No. Design Accents are offered for most of our products, but not all of them. In addition, please note that different Design Accents may be offered for different portions of a card.
Is there an additional fee for Design Accents?
No. You are welcome to use as many Design Accents as you'd like completely free of charge. You can even add a Design Accent to the printed return address on your envelopes.
How do I add a Design Accent to a card?
- Start on the main personalize page.
- Locate the tool bar on the left and expand the Design Accents tab. You'll see a list of the Design Accents available for that product.
- Find the Design Accent you'd like to use and then click and drag it onto the card. Use your mouse pointer to place your Design Accent where you want it to appear.
- Click on the newly added Design Accent to access the controls for it. You can change its size by clicking and dragging the lower right hand corner of the Design Accent to resize it. To move the Design Accent, simply click and drag it to a new location. You can also send the Design Accent in front of or behind your text, and you can remove the Design Accent by clicking on the "X."
- Once you're satisfied with the Design Accent, click anywhere outside of the controls box to exit the editing mode.
Note: You can add as many Design Accents as you like. If you choose to overlap them, the most recently added Design Accent will be placed on top of existing Design Accents.
How do I add a Design Accent to my envelope?
This feature is only available for envelopes that you choose to ship to you.
- Choose the printed return address option in the dropdown menu.
- The Design Accents tray will appear along with the text fields that allow you to enter your printed return address.
- Select the Design Accent you'd like to use.
- The envelope preview will update to reflect your selection.
Note: Design Accent can only be printed on envelopes in black and white. We currently do not offer color printing on envelopes.
Can I upload my own Design Accent?
No. Currently, you cannot upload your own Design Accents
How can I tell if there are different layout options for my card?
Different layout options are available for select products. On the product page, you'll find the "More Layout Options" link below the main product image. This indicates that there are more layout options available for the product you are considering. When you're on the main personalize page, you can expand the "Layouts" section on the tool bar on the left to see the different layouts available for the portion of the product you are viewing.
How can I switch to a new layout option?
- Go to the main personalize page.
- Expand the "Layout" tab on the tool bar on the left. You'll see a list of all available layout options for this product.
- Click on the layout you'd like to use. The main product image will update to reflect your selection.
How do I create a Paper Portraits greeting card?
Paper Portraits from Tiny Prints is a fun new application that allows you to create personal stationery that is truly unique! Use Paper Portraits to design a character to match your chic personal style. Choose a stationery background and then select your favorite clothes, hairstyles and accessories from our virtual dressing room to dress your character up. Click here for a more detailed FAQ on the Paper Portraits application.
How do I personalize a Photo Montage Card?
When you order a Photo Montage Card, a professional designer will create a unique design just for you! Simply upload your photos and enter a short greeting. A designer will use advanced photo editing and text treatments to create your card. As a part of your order, you will receive a complimentary digital proof that will allow you to review the design before your card is printed and shipped.
For more details about Photo Montage Cards, please visit our Other Photo Products section.
How can I get step by step instructions on how to order a greeting card?
What are my customization options and how much do they cost?
You can change the font size, color and typeface during the personalization process. If the font or color that you prefer is not available through the personalization process, you can request a customization change for a fee of $15 (this fee includes a complimentary digital proof) per color and font style. Please contact our customer representative to confirm the color in a CMYK value or the font style you see on another card on our website. For more information on customization changes that you can request, please refer to our Terms and Services.
If you'd like to submit text or names in a language other than English, or if you'd like to add a personal crest to your design, please submit this information in an EPS, PDF or AI file with the text aligned as you would like to see it printed on your cards. We cannot accept Microsoft Word documents for this type of project due to licensing restrictions. All of these types of files will be evaluated by our professional designers on a case-by-case basis. For more information, please review our Terms of Service.
Can I change a design I like to a different format than what it is currently offered in?
No, we cannot alter the card to a different size and/or format that is not already provided.
What Operating System/Browser combinations do you support?
The Operating System/Browser combinations we support are:
- Windows Vista/Internet Explorer 8
- Windows XP/Internet Explorer 8
- Windows XP/Internet Explorer 7
- Windows XP/Internet Explorer 6
- Windows Vista/Firefox 3.5
- Windows XP/Firefox 3.5
- Windows XP/Firefox 3
- Mac OS X/Safari 4
- Mac OS X/Firefox 3.5
- Mac OS X/Firefox 3
- Mac OS X/Safari 3
What is Tiny Prints Greetings?
Tiny Prints Greetings helps you create completely customizable greeting cards that make it easy to reach out on special birthdays, holidays or even just to say hello. Each time you buy a card, you can choose to have us send the card directly to the recipient or ship it to you so you can add a handwritten message inside. When you choose to have cards sent to yourself, you even opt to have the envelopes stamped and printed with the recipientâ€™s address so all you have to do is place the card back in the mail. Itâ€™s faster than a store and more personal than an e-card, so sign up now to schedule your cards in advance and manage all of your special occasions, birthdays and anniversaries through your personal card store!
What is a Tiny Prints Greetings membership?
A Tiny Prints Greetings membership gives you access to all of our high quality designs at unbeatable prices. For a low annual membership fee, you'll enjoy an unlimited number of cards all year long at a special discounted membership price per card. You'll also gain access to membership services, such as your personal card store with design recommendations for your upcoming events, a personal event calendar with email reminders and the ability to schedule all of your cards up to one year in advance!
How do I sign up for a Tiny Prints Greetings membership? What do I need to sign up?
Itâ€™s easy to sign up. Just click the "Greeting Cards" tab at the top of the page and click "Become a Member" to join. Or, you can click "Greeting Cards," start shopping and you will be prompted to become a member after choosing where your card will be sent. All you need to sign up is an email address and password. Youâ€™ll also need a valid credit card number if you choose to sign up for a membership that has an annual fee.
How does the Tiny Prints Greetings membership work?
Every year on the anniversary of your sign up your credit card on file will automatically be charged the membership fee you locked in at sign up. As long as you have a valid membership, you can purchase an unlimited number of cards at your discounted membership card price. You may choose to upgrade, downgrade, or cancel your membership at any time and will receive a pro-rated refund by month of the unused portion of your membership. Note that if you choose to downgrade or cancel, you will be charged the higher card price for any scheduled cards due to be sent after you choose to downgrade or cancel.
What is a greetings mailbox?
When you purchase, schedule and send cards from Tiny Prints Greetings, you'll do so through your Greetings Mailbox. It functions a lot like the shopping cart on Tiny Prints, but also allows you to schedule cards in advance and send them later. This special feature also helps you keep your greeting card purchases separate from any larger stationery purchases you make using Tiny Prints.
How do I schedule my greeting card in advance?
To schedule your greeting card in advance, choose your card, and on the Delivery page either enter your desired delivery date or choose your desired delivery date from the calendar.
How long does it take to get my greeting card?
Please expect your card to arrive within five days, but we're working hard to get it to you even faster!
What is the difference between "send to my recipient" and "ship to me"?
â€œSend to my recipientâ€� uses our mailing service to send the cards directly to your recipient with your return address and the recipientâ€™s address printed on the card envelope. â€œShip to meâ€� ships the card and its envelope inside a mailing envelope to your house. You can then sign and deliver the card however youâ€™d like.
How much does shipping cost?
We only charge you the cost of a stamp ($0.44) if you include a stamp with your order. All other fees for shipping and handling are free.
Can I edit my greeting card order? How?
At this point in time you cannot edit your greeting card order once itâ€™s been placed. If you would like to change your delivery date or update an address, please call Tiny Prints Customer Service and weâ€™ll be happy to update your order for you.
Can I cancel my greeting card order? How?
You can cancel your greeting card order up to the day that it goes to print. To cancel your order, just click the â€œYour Accountâ€� link at the top of any page. On your account page, there is a scheduled orders section. Find the order number you would like to cancel, and click cancel. Your card will not be printed or sent, and your credit card will not be charged for the card.
How do I know how many cards are left on my free trial?
You can find out how many cards are left on your free trial by clicking the â€œMy Accountâ€� link at the top of any page. Next to your membership details, you will see the number of free cards left.
When will I be charged for my membership after my free trial?
Your first year membership is free! You will only be charged your membership one year from the day you sign up for your second year.
When am I charged for my card?
You are charged for your card the day that the card is sent to the printer. This is usually five days before the card is scheduled to be delivered to its final destination.
Can I cancel my membership? How?
You can cancel your membership at any time. Just click the "My Account" link at the top of any page. You might be asked to sign in.
Near the top of your account page, you'll see your Greeting Card Membership Level. Just beneath this is the date your plan renews on, and to the right of that you'll see a link that says "cancel". All you have to do is click that link, and we'll cancel your membership, plus give you a refund for the time thatâ€™s left.
What are "order as is" greeting cards?
One of the best things about Tiny Prints Greetings is that any product can be personalized with text, colors and photographs. However, sometimes a greeting card is perfect just the way it is, or you don't have the time to personalize it right now.
Some of our greeting cards can be ordered â€œas-isâ€�, which means you donâ€™t have to personalize them. Weâ€™ll take out any names or ages, and send the card directly to you. Then you can sign it or write a message, put it in the included envelope, and send on to your recipient.
Can I add photos to my personalized greeting cards?
Absolutely! Several of our designs have places for photographs on the front.
Also, when youâ€™re personalizing the inside of any card, look at the left side of your screen. Youâ€™ll see some toolbars there. One of them is called Layouts, and most layouts have areas for photos.
Last, on the back panel of any card, you can include a small photo.
Where do I view my order history for greeting cards?
You can see the greeting cards youâ€™ve ordered in two places.
First, theyâ€™ll be on your Card Store page. You get here by clicking â€œMy Greetingsâ€� in the green header bar at the top of the page. On the left, underneath the navigation, youâ€™ll see two tabs -Scheduled and Sent.
The other place youâ€™ll find them is your account page. Click â€œMy Accountâ€� at the top of any page. You might be asked to sign in. Scroll down a little, and youâ€™ll see a section called â€œOrdersâ€� with the same Scheduled and Sent Tabs.
What are event reminders?
Tiny Prints never wants you to forget an important date! If you add an event to the calendar on your Card Store page, weâ€™ll send you an email to remind you that itâ€™s coming up. You can control how many reminders you get, and when they arrive so that youâ€™re never caught by surprise again.
If you want to have an event show up on your calendar, but you donâ€™t want emails, thatâ€™s easy too! Just click the â€œchangeâ€� link next to your reminders when youâ€™re adding or editing the event. Uncheck the boxes next to the reminders, and click Save.
Can I add, change or remove event reminders? How?
Itâ€™s easy to add, change or remove event reminders.
Just click the â€œeditâ€� link next to the event. The Edit Event screen will open up. Near the bottom, click the â€œchangeâ€� link next to the reminders. Youâ€™ll see that the reminders become editable, with checkboxes next to them.
To add a reminder, click the â€œadd anotherâ€� link. A new reminder will appear and you can set it to whatever you like.
To change a reminder, just click the dropdown list. Itâ€™ll show you choices from one day before the event, to six weeks before. Choose the one that works best for you.
To remove a reminder, just uncheck the box next to it.
After youâ€™ve made all the changes you want, donâ€™t forget to click the â€œSaveâ€� button.
Can I change or downgrade my plan?
You can change your membership at any time. Just click the â€œYour Accountâ€� link at the top of any page. You might be asked to sign in.
Near the top of your account page, youâ€™ll see your Greeting Card Membership Level. Just to the right of that, youâ€™ll see a link that says â€œchange planâ€�. Click it, and you can switch to any plan you like â€“ or to no plan at all.
Weâ€™ll do all the math and charge you the difference between the plans if you choose to upgrade. If we owe you a refund, weâ€™ll issue it right away.
When can I cancel or change my plan? How long can I wait?
You can change your membership at any time directly in your Tiny Prints account. Your membership is automatically renewed every year from the date you sign up. Any changes or cancellations will be effective immediately and we will refund you any unused portion of your membership, pro-rated by month.
How do I know my order has shipped or my recipient has received it?
There are two ways to know that your order has shipped.
First, weâ€™ll send you an email to let you know itâ€™s on its way. The card is handed to the US Postal Service on the day you receive this email, and the card should arrive within four (4) days to any address in the United States.
Second, the order will appear in the â€œSentâ€� tab of the orders section on your Card Store page or in your Account page. Weâ€™ll show you the status right next to it.
Because we use US Postal Service, we donâ€™t have any way of knowing if your recipient has received it. Your recipient should get your card on or before the delivery date shown in the shipping notification email.
How do I change the date of my scheduled card?
Until we print your card, you can change the delivery date.
Click the â€œYour Accountâ€� link at the top of any page. You might be asked to sign in. Look down the page for your â€œOrdersâ€� section. Click the Scheduled tab.
Find the card you want to change. Click the â€œeditâ€� link next to it.
Youâ€™ll be taken to the Personalization step, where you can change anything you like about the card. If you only want to change the delivery date, click the â€œNextâ€� button until you get to the delivery page, then just update the date and click the â€œSave Changesâ€� button.
Do you proofread all orders and touch up photos after I submit my order?
We want to make sure you get your greeting card as fast as possible! We donâ€™t want you to wait for a designer, so we print your order without reviewing it or changing your photos. What you see in the preview is exactly what youâ€™ll get.
Please check your orders very carefully! Look for misspelled words, forgotten capitalization, and grainy or blurry photos.
Will there be cards for more occasions?
Yes! Weâ€™re adding more cards as fast as we can. If you are looking for an occasion we donâ€™t offer yet, send us an e-mail and weâ€™ll see what we can do.
In the meantime, many of our cards can be used for other occasions. Just change the wording to fit your needs.
You can also use our blank cards for any occasion â€“ just personalize the text to say whatever youâ€™d like.
How do I make sure that my photos will print well?
- Always check your camera settings before you shoot your photo and if you do not know much about pixel sizes, select the highest resolution and largest file your camera will support. Please note that this will reduce the number of photos you can store on your storage media. If your camera offers settings for white balance, be sure to select the appropriate conditions - typically there is a setting for indoors/tungsten versus outdoors/sun. The correct settings can affect the color tone and produce a better print.
- All photos are printed flat on premium, 100 or 110 lb. stationery card stock, not glossy photo paper. Keep in mind the size of the cards listed under each productâ€™s details.
- There are variations in every monitor due to the light that comes through. When the cards print out, they will be a bit darker than what is seen through your monitor.
- Our commercial state-of-the-art printing presses will pick up every dot on a photo whereas a common ink jet printer does not print every precise dot or pixel. Therefore, any dark, blurry or grainy photos will reduce the quality of the final print.
- Please always make sure your photo does not have any of the bad qualities mentioned in our photo tips. Otherwise, your card may not look as great as you would like.
What is the total cost for sending greeting cards?
At Tiny Prints, there are no hidden costs! We donâ€™t charge you for personalization, shipping or handling. You pay just the price you see for the card based on your membership plan, any applicable sales tax, and $0.44 for the stamp. Thatâ€™s less than most boutique card stores, where you donâ€™t even get to personalize.
You can save money on each card by choosing one of our membership plans. With a Super Sender membership plan, cards cost only $1.99. If you add a stamp, that makes your total cost only $2.43!
Do I need a membership plan to purchase greeting cards?
No, you donâ€™t need a membership plan to purchase greeting cards! You can buy all the cards you like at $3.99 each, with no commitment at all.
However, if you sign up for a membership plan, you will save money! With a Super Sender membership plan, cards cost only $1.99 â€“ half the price youâ€™d pay without a plan.
Why do you store my credit card information? Is it safe?
Because we allow you to schedule your greeting cards up to a year in advance, we have to store your credit card in order to charge you for your greeting card when it goes to print. Storing your information securely is of utmost importance to us. For more details, please review our Privacy & Security Policy. You may also edit your credit card on file at any time through My Accounts. If you wish to remove your credit card details from your account, please call our customer service and we will be happy to remove your information. However, note that this may affect the processing of any greeting card orders that are scheduled in the future.
How do I access my address book?
Creating and accessing your address book is easy. All you have to do is create a Tiny Prints account. If you already have an account, you can access your address book directly from your account page.
How do I add contacts to my address book?
There are two ways to add contacts to your address book. You can add them using the "Add Contact" button, which will give you a blank contact form to fill out. You can also import contacts from other sources, such as Yahoo!, Outlook, Gmail, Hotmail or any other file that can be converted into a "Comma-separated values" (CSV) file format.
I keep my contacts in my own spreadsheet. Can I still import them?
Yes. Tiny Prints has built in a tool into the Address Book application to help you upload your contacts. All you have to do is format your spreadsheet so that each column represents a different field ("First Name", "Last Name", "Email", etc.) Then make sure to save the file in a "Comma-separated values" (CSV) format. After you upload the file, Step 2 will ask you to label your columns using the dropdown menus. Tiny Prints will then be able to map your file to the appropriate fields in the Address Book
How can I organize my contacts?
You can create groups to help you organize your address book. Click the "Add Group" button to create a brand new group. If you organize your groups into mailing lists, you can send your cards and invitations directly to different groups of family members, friends and business contacts with just a few clicks.
I don't have addresses for my contacts yet. Should I still add them to my address book?
We'll help you collect mailing addresses for your contacts. If you have an email address for a contact, all you have to do is click the "Request Mailing Address" button. We will send them an email requesting their mailing address and birthday information, which will be imported directly into our system once they respond. This feature helps eliminate the hassle of tracking down mailing addresses for all of your contacts.
What does the pre-shipped envelopes service entail?
With the FREE pre-shipped envelopes service, you can request to have the envelopes for your order sent to you ahead of time. This allows you to get started addressing and stamping your holiday cards, birth announcements and other stationery before you finalize your order onlineâ€”all completely free of charge! This works particularly well if you are waiting for a photo of your new baby, or planning to take a new photo for your holiday cards. For additional information, please follow this link to read more about our Pre-Ship Envelope Service.
What is the mailing service?
With the Tiny Prints mailing service, you can request that our staff address your envelopes, stamp them and send them directly to the recipients for you. You can also have your cards shipped back to you if you'd prefer. Although you can add the card recipients to your order when you personalize your design, we suggest that you set up a Tiny Prints Address Book in advanced to make your stationery shopping experience even quicker and easier.
What products are eligible for the mailing service?
The majority of our cards are eligible for the mailing service. There are some exceptions, including response cards, cards that are too small to be mailed, cards with specific vendor agreements and boxed sets. Check the product page of your specific card to ensure that it is eligible for our mailing service.
How much does the mailing service cost?
With our mailing service, you only pay for printed return addresses (35¢ each) plus the cost of stamps. We don't charge any additional service fee to send your cards for you!
What are my delivery options?
- Ship it to Me: Tiny Prints will package and ship all of the items in your order to your shipping address. This allows you to write a special note, place additional items inside of the envelopes or deliver cards and invitations in person. You can still take advantage of the Tiny Prints mailing service by having us address and stamp your envelopes before they arrive at your door. To do so, simply select the "Print Recipient Addresses" option and choose a stamp design.
- Mail it for Me: Tiny Prints will address, stamp and mail all of the items in your order to recipients' addresses. This is a FREE service. You only pay for the cost of envelope printing and stamps, saving you time, hassle and shipping costs. To take advantage of this service, simply select this option, type in your return address and choose the recipients you'd like to send your cards to on the next page of the personalization process. If you've ordered more cards than the number of your recipients, we'll send the rest of the cards back to your return address.
- Mail Some for Me and Ship the Rest: This option allows you to use the mailing service to process cards for some of your recipients and to send the rest of your order to your own mailing address. Tiny Prints will mail out cards to the recipients you specify, and will then ship the rest to you.
I'm new to Tiny Prints. Can I still use the mailing service?
Yes. Anyone can use the mailing service as long as they sign up for a Tiny Prints account so that their contacts will be stored in their Tiny Prints Address Book.
How will the printed envelopes look?
Tiny Prints will match the fonts on your envelopes to the fonts you've chosen for your cards and invitations. For envelopes printed with recipient addresses, we feature the return address in the top left hand corner and the recipient address in the center of the envelope. For "Mail for Me" orders, we stuff the envelopes, seal them and place a real postage stamp in the top right hand corner. If you request that your cards are sent back to you, we will match the cards to the envelopes but will not seal them in case you would like to add a special note or a gift.
How will I know if my envelopes have been mailed?
If you choose the "Mail for Me" option, Tiny Prints will send you an email when your cards have been scheduled for pickup by USPS. Mailed cards will be delivered approximately 3-5 days after they have been picked up.
How do I apply a promotional/coupon code to my order?
Promotional codes and other special offers are emailed out periodically to our customers. You can receive them simply by being on our customer email list. Click here to sign up for Tiny Prints email updates.
If you have received a Tiny Prints promotional code, you can apply it towards your order in the checkout process. To apply a promotion code to your order, enter the code in the "Promo Code" box in checkout and click "apply". A confirmation message will be displayed if the promotional code is valid and accepted. You will see the appropriate discount reflected in your order summary. An error message will be displayed if an invalid promotional code is entered. Invalid codes may be ones that have expired or do not meet certain order requirements. Please see the fine print for details about when promotional code may be applied to an order. Please note that the number zero or one might be confused with the letters "O", "L" or "I". Please try these characters in place of one another if you receive an error message.
Unless otherwise stated, offers cannot be combined with other promotions or discounts; no more than one coupon can apply per order. Orders are not valid for the purchase of gift certificates.
To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
What payment methods do you accept?
Tiny Prints accepts Visa, Mastercard, American Express credit card and debit card payments and gift certificates via the web or over the phone. To provide your credit or debit card number directly to a customer service representative over the phone, please call us during normal business hours (Monday - Friday, 6am - 8pm PT, Sunday 8am - 5pm). If you already have a Tiny Prints gift certificate, you may redeem it during checkout. We also accept cashiers checks, money orders and personal checks via post. We do not accept C.O.D.'s. Please call us at 877-300-9256 or email us at http://answers.tinyprints.com/app/ask for more details.
All orders taken online using credit or debit cards are encrypted and highly secure. We use the highest quality encryption and authentication methods for all sensitive data, including credit and debit card numbers.
How do I redeem my gift certificate?
You can use a gift certificate to pay for any item sold on TinyPrints.com except for the purchase of another gift certificate. All you need to redeem your gift certificate is your claim code. A 15-character string of letters is located to the right of the word "CODE:" at the bottom of the gift certificate.
We offer several ways to redeem your gift certificate.
Shopping Cart: If you want to redeem your gift certificate when you place a new order, just add items to your Shopping Cart and place an order via our site. You will be asked to enter the claim code during checkout on the checkout page. If you've entered the claim code on your account previously, make sure to click the "APPLY" button next to the gift certificate field.
My Account: If you want to apply gift certificate funds to an order you've already placed, please contact our customer service department at 877.300.9256 or chat with a live representative on our website.
How do I check my gift certificate balance?
If your gift certificate covers the cost of your order, we will place the balance in your gift certificate account. The next time you place an order via our web site, you will be given the opportunity to use those gift certificate funds. You will not have to re-enter your claim code. Unused gift certificate funds will remain in your account until they have been redeemed. You may check your gift certificate balance any time through My Account.
You may also check your gift certificate balance in the checkout page. Below the gift certificate field, there is a check gift certificate balance link.
Why is my gift certificate not accepted?
If you are having trouble using your gift certificate to pay for an order, be sure that you are entering the claim code exactly as it appears on your gift certificate. If the code is correct, then it is likely that your order does not meet the restrictions stated in our fine print. Please contact our customer service department at 877.300.9256, or chat with a live representative on our website for more information.
If you are receiving an error message stating that the gift certificate has already been redeemed, please be aware that you only need to enter the claim code once to redeem your gift certificate. To verify that the funds are already in your account, check your current gift certificate balance through My Account. You should also see the gift certificate funds reflected in the payment method area on the checkout page during checkout, just before you submit your order. If this is not reflected in your cost summary, make sure that the box is checked next to the words "Apply gift certificate balance to this order."
How do I apply multiple gift certificates?
You may redeem up to two gift certificates per order. To redeem more than one gift certificate, enter the first claim code and click the "Apply" button.
How do I apply additional payment methods after redeem my gift certificate?
If the cost of your order exceeds the value of your gift certificate, you will be given the opportunity to provide a credit or debit card to pay for the balance, to redeem another gift certificate or to change your order.
Do you charge sales tax?
Our offices are located in the state of California and Arizona. We are required by law to collect sales tax of 8.25% on orders shipped to the state of California and 7.3% on orders shipped to the state of Arizona. Any order shipped outside of California and Arizona will be charged the sales tax of the respective state to which it is shipped.
What are your delivery options and how much do they cost?
If you order 500 cards or less and send them to a destination within the United States, we offer several different delivery options. You can see them all listed in the chart below. If you order more than 500 items, the delivery cost will increase to accommodate the larger size of the order. For a limited time only, we are offering APO Standard Delivery for
$15.00$5.00 and APO Expedited Delivery for $25.00$15.00. Delivery Options Turnaround time Price Standard 7-9 business days $7.50 Priority 5 business days $11.95 Super Rush ** 2 business days $34.95$19.95 APO Standard 8-10 business days $5.00 APO Expedited 6-9 business days $15.00
**Some restrictions apply. For more information, please refer to the Super Rush section of this FAQ.
For more exact information, you can find the specific turnaround time for any given product on that item's product description page. This information is also available when you check out.
Do you ship to APO addresses?
Yes, we do ship to APO addresses. For a limited time, we are offering APO Standard for
$15.00$5.00 and APO Expedited for $25.00$15.00.
Do you ship internationally? How much does it cost to ship an order outside of the United States?
We love international orders! We even have a printing facility in Europe to provide faster service for orders heading to destinations outside of the U.S. To see what the exact delivery cost of your order may be, simply enter your shipping state or province, postal code and country during checkout. You can find the applicable delivery options, prices and our international shipping terms and conditions located below.
International Delivery Option Turnaround Time Price Canada International Economy 6-9 business days $25.00$15.00 International Priority 4-7 business days $60.00$45.00 Europe EU Swiss Post Priority 4-8 business days $10.00 International Economy 6-9 business days $25.00$19.95 International Priority 4-7 business days $60.00$45.00 Rest of Europe Swiss Post Priority 5-9 business days $11.95 International Priority 4-7 business days $60.00$45.00 Australia Swiss Post Priority 7-14 business days $11.95 International Priority 4-7 business days $60.00$45.00 South, Central America & Caribbean International Economy 6-9 business days $25.00$19.95 International Priority 4-7 business days $60.00$45.00 Rest of the World Swiss Post Priority 7-14 business days $11.95 International Priority 4-7 business days $60.00$45.00
Please note that these turnaround times only apply to items from our Signature and Studio Basic Collections, along with gift tags and address labels. These times do not necessarily apply to products from third party vendors. Also, the shipping total you see during checkout will not reflect the final shipping cost for any international mint tin orders, which varies based on our carrierâ€™s fees. As a result, our friendly stationery specialists will have to determine the cost of your mint tin order and contact you with a final total. And don't worryâ€”we never charge extra or turn a profit on shipping costs.
If would like to contact us from outside of the U.S., please call our local number +1 (650) 209-1341. We'll be here to assist you Monday through Friday from 5:00 am to 12:00 am (PT) and on Saturday and Sunday from 8:00 am to 5:00 pm (PT).
Why do the delivery options for international mint tin orders cost more?
The costs of shipping mint tin orders outside of the U.S. vary based on our carriers' fees at the time you place your order. As a result, the prices you see during checkout will not reflect the final cost of delivery. Our friendly stationery specialists will determine the cost of your mint tin order and contact you with a final total. And don't worryâ€”we never charge extra or turn a profit on shipping costs.
What is your policy regarding duties, taxes and brokerage fees?
For orders shipped to destinations outside of the United States, Tiny Prints is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Tiny Prints is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. To learn more about country-specific regulations that may affect your international shipment, please reference FedEx's Global Trade Manager.
What if my country is not listed in the bill to or ship to address fields when checking out?
Tiny Prints lists the majority of the countries in the bill to and ship to address drop down menus. If you do not see your country listed, please send an email to http://answers.tinyprints.com/app/ask and we will update our website accordingly in order for your order to be processed.
How do I track my orders?
You will receive a shipping confirmation email once your order has been shipped. This confirmation will include the tracking number for your order. Please note that orders sent via USPS Priority do not provide tracking information.
What photo formats do you support?
You can currently upload photos in the following formats: .jpg, .gif, .png, .bmp and .tiff.
What does it mean that my photo is below the minimum requirements? How do I know if my photo is suitable for printing?
The photo you chose may be too small for the product you selected. This can result in a grainy or pixilated final product. In addition, attempting to resize the photo might distort the image quality. Since the overall appearance of your stationery is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos. If you have a larger version of a photo, or if you have another snapshot that would be more suitable for a product, please use that photo instead. Check out our Photo FAQs for additional information, and feel free to contact our customer service department if you have any further questions.
Will you edit my photos?
The design team at Tiny Prints is comprised of individuals with an extensive background in photography and photo printing technology. We run our company with a strong passion for the needs of photo-loving families with a high standard for photo quality and a great sense of style. We believe it is our job to make your photo cards stand out from the crowd, and our greatest affirmation of this has been the overwhelmingly positive response we have received from our loyal customer base. Read more about how we make your photo cards unique:
- All photos are printed on premium, 100 or 110 lb. stationery card stock for a more luxurious feel than your typical glossy paper.
- An in-house photo expert will perform complimentary photo touch-ups. This includes brightening and sharpening your photo images for optimal printing and removing red eye. If there are any recommendations on how to enhance your photo (e.g., cropping, coloring), we will contact you personally to discuss these changes.
- All color pictures can be converted to black and white or sepia tone for no additional charge.
- Our online preview tool will allow you to upload your photo directly on our website and view how your photo will look on the card in various color effects even before you place your order. Once you upload the photo on our site, we'll take it from there. There is no need to email, call or visit us personally.
What guidelines should I know when I submit my photos?
To help us ensure the best quality of output for your photos, please follow these guidelines when submitting your photo:
- Please do not submit your photo as a link to an online photo service (e.g., Shutterfly, Kodak Gallery, Snapfish). Such services store the original, high resolution photo on their servers to use for printing but only show a low resolution version on the web, which is fine for viewing on a computer monitor but does not print with clarity.
Always send the original photo from your digital camera, shot in the highest resolution your camera will support. When uploading your photo, our service will alert you if the photo size is too small (this is a calculation of actual dimension and pixel size), so please follow the instructions if it asks you to upload a higher resolution photo. For digital photo newbies, photos taken in low resolution on the camera or converted to a lower resolution version once on the computer simply means that there are fewer pixels per inch (or less photo per inch). While the naked eye may not notice a difference on the screen, the printer will print fewer pixels (or photo) per inch and the output will be very noticeable. Remember, the more pixels (or photo) per square inch, the less white space (which causes fuzziness) and thus a more beautiful reproduction onto paper.
While it may be tempting to crop the photo or stamp out something you see on your own, please be assured that our designers are professionally trained and can do the best job of enhancing your photo. If you have very specific instructions, feel free to note that in the special instructions box when uploading your photo or contact us!
When shooting the photo, be sure to use optimal lighting. Look for natural light - that is the best. Use the natural light projecting from windows and doorways on to your subject(s) for photos taken indoors. When outdoors, be sure to avoid direct sunlight on your subject(s) and if at all possible, wait for some cloud cover. Also in your viewfinder, look out for shadows that may appear in awkward places or particularly bright areas that may print almost whited out.
When using a flash, be sure to keep some distance between you and the subject(s). A good rule of thumb is about 3 feet apart.
Always check your camera settings before you shoot a photo you intend to print - on stationery or as prints. Always select the highest resolution and largest file your camera will support (e.g., if you have a 5 megapixel camera, you should select to shoot your photo as a 5 megapixel file). This will reduce the number of photos you can store on your camera disk or storage media.
If your camera offers settings for white balance, be sure to select the appropriate conditions - typically there is a setting for indoors/tungsten versus outdoors/sun. The correct setting can affect the color tone and produce an even better reproduction.
Watch for motion - with babies especially, it is hard to notice motion because it may only be a hand or a foot that is moving. Motion captured on camera can print blurry for that body part. While difficult to get a baby to stay still for the perfect shot, try to shoot the photo in ample light, which will allow the camera to capture at a faster speed reducing blurriness from unnoticed motion. If indoors with no natural light, try using a flash about 3 feet away from the subject(s) to achieve this.
The above guidelines are meant to be used by a hobby photographer in order to, combined with Tiny Prints design and photo enhancement expertise, produce the highest, professional quality photo possible. But the above are general guidelines only and may not work in all cases. If the photo in question may not print to a desire quality, a Tiny Prints designer will contact you to discuss your options.
Our design professionals have created an extensive photo FAQ page assist you. Please do not hesitate to call us if you have any questions.
Can I send you the photos that I want to use with my card via mail?
No, unfortunately we do not accept physical photos - only the digital version.
What if I do not have my photos ready? Can I still complete my order and submit my photos later?
If you do not have your photos ready, you may complete your order and instruct the designer in the Special Instructions box on the Preview page that you will be submitting your photos later.
To submit your photos later, visit our photo upload form and follow the instructions provided. Please upload your photo in JPEG file format with a minimum resolution of 1530 x 1320 pixels (w x h). If you only have a TIF file, it must be emailed with your order number, email address and first/last name to firstname.lastname@example.org.
Color images can be converted to black and white or sepia tone at no additional charge. Please specify this request when submitting your photo.
If you choose to submit your photo later, please do not resize your photo before sending, as this may compromise print quality. If you do have any special requests regarding cropping, be sure to provide this information for our designer to follow in the Photo Instructions box on our Photo Upload page. Our designer may also need to crop your photo to make it fit properly.
How do I upload photos to my existing order?
To submit your photos to an existing order, visit our photo upload form and follow the instructions provided. Please upload your photo in JPEG file format with a minimum resolution of 1530 x 1320 pixels (w x h). If you only have a TIF file, it must be emailed with your order number, email address and first/last name to email@example.com. Color images can be converted to black and white or sepia tone at no additional charge. Please specify this request when submitting your photo.
If you choose to submit your photo later, please do not resize your photo before sending, as this may compromise print quality. If you do have any special requests regarding cropping, be sure to provide this information for our designer to follow in the Photo Instructions box on our Photo Upload page. Our designer may also need to crop your photo to make it fit properly.
What browsers do you support?
Currently we support the following browsers:
- Window 7/Internet Explorer 8
- Windows Vista/Internet Explorer 8
- Windows Vista/Internet Explorer 7
- Windows XP/Internet Explorer 8
- Windows XP/Internet Explorer 7
- Windows Vista/Firefox 5.0
- Windows Vista/Firefox 4.0
- Windows Vista/Firefox 3.6
- Windows XP/Firefox 5.0
- Windows XP/Firefox 4.0
- Windows XP/Firefox 3.6
- Mac OS X/Safari 5
- Mac OS X/Firefox 5.0
- Mac OS X/Firefox 4.0
- Mac OS X/Firefox 3.6
Can I use my company logo on a card?
Yes, you can submit a company logo for certain cards. However, not all logos will work on every design due to size, file compatibility and design limitations. Please call 877.300.9256 with any questions.
How do I add a logo to my card?
You can add a logo to your card using one of two methods:
Web-based logo upload system (available for certain designs only):
Note: This feature is only compatible with high resolution jpg, png, gif, tif or bmp files. If you have vector AI or EPS files, please complete your order by personalizing your card's text, clicking "Next" to skip the photo upload process and then using the Special Instructions box to indicate that you will be using our email-based system to send your logo separately. Please see below for details.
- Begin customizing your card by clicking "Personalize" and following the prompts.
- Click "Add/Remove Photos" at the bottom of the photo upload page.
- Select "My Computer" from the list of available photo sources (Note: If your logo is stored on a photo sharing site such as Flickr, SmugMug or Picasa, please see additional information about accessing these sites in the photo FAQ section).
- Click the "Browse" button.
- Select a logo with a supported file type and click "OK." The logo will load and appear in your photo tray.
- Click "I'm Done" to return to the personalization page and use the uploaded logo(s) to complete your card.
- If your logo is not previewing correctly, click the logo's photo box to access the photo editing page, where you can adjust the image's color, zoom, rotation and placement. If your logo still doesn't preview correctly, press "Next" and leave a comment in the Special Instructions box detailing how you would like your logo to appear.
- We will send you a free digital proof once your personalized card is ready for approval.
Email-based logo upload system (available for certain designs only):
- Personalize your card with text and/or photos.
- Leave a comment in the Special Instructions box indicating that you will email Tiny Prints a company logo separately. Please note where you would like to position your logo on the card, as well.
- Place your order and note your order confirmation number.
- Email your company logo to firstname.lastname@example.org. We recommend that you send your logo in either an EPS or AI vector file format. Include your order number, email address and first and last name in the email.
- We will send you a free digital proof once the customized card and logo are ready for your approval.
Please note that submitting a company logo will increase your processing time by 1-2 business days (assuming that the logo is submitted promptly and in the correct format).
How many photos can I store in my account?
You can keep up to 20 photos in your account.
How long can I store the photos in my account?
Uploaded photos can be stored in your account for up to 45 days. After 45 days, your photo(s) will be automatically removed from your account
How do I permanently remove a photo from your system?
Click on the 'Add/Remove Photos' link and navigate to your Tiny Prints Account page. Then you can either choose to remove the photo, or drag and drop it into the trash can. Either of these actions will remove the photo from our system permanently. The other option is to wait for the photo to be automatically deleted after 45 days
Is there a size limit for photo uploads?
Yes, photos must be 10 MB or less.
How do I sign-in different photo sharing services?
- Click on the 'Add/Remove Photos' link on the personalization page
- Select 'Flickr' from the list of available photo sources
- Click on the 'Sign In' button
- When a new window appears prompting you to enter your username and password, please enter your login credentials and click 'OK'
- If this your first time logging in to Flickr from Tiny Prints, you will have to click the 'Grant Access' button on the page that pops up in order to give Tiny Prints permission to access your Flickr account
- You are now signed in to your Flickr account from Tiny Prints
- Click on the "Add/Remove Photos" link on the personalization page
- Select 'SmugMug' from the list of available photo sources
- Enter your SmugMug username and password, then click the 'Sign In' button
- If your username and password are correct, you'll be signed in to SmugMug from Tiny Prints
- Please note that if you have a large number of photos in your account, it may take several minutes for them to load
- Click on the 'Add/Remove Photos' link on the personalization page
- Select 'Picasa' from the list of available photo sources
- Click on the 'Sign In' button
- Enter your Picasa username and password, and then click 'OK'
- Please click the "Grant Access" button when you are prompted to give Tiny Prints permission to access your Picasa account
- You are now signed in to your Picasa account from Tiny Prints
For more details, please read Tiny Prints Card Design, Creation and Preview Suite FAQ.
How do I upload photos?
From my computer:
- Click on the "Add/Remove Photos" link on the personalization page
- Select "My Computer" from the list of available photo sources
- Click on the "Browse" button
- Select a photo with a supported file type and click "OK"
- The photo will start uploading, and will appear in your photo tray once the upload is complete
- Click "I'm Done" to return to the personalization page and use the uploaded photos to complete your card
From Photo Sharing Sites: (Flickr, SmugMug, Picasa)
- Click on the "Add/Remove Photos" link on the personalization page
- Select a photo sharing site and log in
- After you sign in, you should see a list of your photo albums or photo sets
- Select one of the albums, and the photos from that album will start loading from the right hand side of the page
- Navigate through your uploaded photos in either 'List' or 'Grid' views
- If you would like to see a larger image of a photo, mouse over the thumbnail and click on the "Quick View" button; to exit out of the "Quick View" interface, just click "Close"
- You also have the ability to sort your photos by name, date uploaded and size
- When you find the photos you'd like to use, simply click the check boxes next to them and then click the "Import" button
- The photos will start uploading, and will appear in your photo tray once the upload is complete
- Click "I'm Done" to return to the personalization page and use your photos to complete your card
After I sign in to photo sharing sites, nothing seems to be happening?
If you have a large number of photos stored on your online album, it may take a while to retrieve it from the photo provider. Please be patient and allow the page to load completely.
Why do some of my photo thumbnails appear distorted?
We retrieve the thumbnails directly from your service provider. Sometimes, if a photo is taken in a vertical orientation, the service provider will auto-rotate it for you. When this happens, the ratio of the photo can become distorted. Square photos often appear distorted as well. We are currently working with photo service providers to resolve this issue.
On the grant access page for Picasa, I'm seeing a security warning, is it safe for me to grant access?
Picasa and Google have three levels of registration classes: Unregistered, Registered and Registered with Enhanced Security. Currently, our photo uploading application is considered "Registered," which means that we will not release your username or password information to anyone. We are currently in the process of implementing a "Registered with Enhanced Security" method of authentication to offer you the greatest possible security when you log in with Picasa.
What is a Tango Card?
Tango Cards are the most flexible and thoughtful gift cards available. They allow recipients to use the entire value on the TangoCard.com website to purchase gift cards from their favorite brands, donate the value to great causes or redeem the balance for cash. Users can even split the balance among multiple cards and services.
Do Tango Card gift cards have expiration dates, purchase fees or inactivity charges? Are they subject to taxes and Tiny Prints promotions?
No. Tango Card provides a link to each retailer's terms and conditions for your convenience on the gift card purchase pages. All cards sold by Tango Card have no expiration dates, hidden purchase fees or inactivity charges. They are not subject to taxes and are not eligible for Tiny Prints promotions.
What Gift Cards are available at TangoCard.com?
Currently, Tango Card sells gift cards for Amazon, Gap (which can be used at Gap, Old Navy, Banana Republic, Piperlime and Athleta stores and websites), Nike, Pottery Barn (which can be used at Pottery Barn, Williams-Sonoma, Williams-Sonoma Home, Pottery Barn Kids, PB Teen and West Elm stores and websites), REI (which can be used at REI.com and REI-OUTLET.com), Rixty (which is an online currency used at hundreds of gaming sites), Spa Finder (which provides gift certificates accepted at over 5,000 spas worldwide, including Red Door, Canyon Ranch and Miraval), Starbucks, Target (which includes SuperTarget and Target.com) and Zappos.
New merchants are added all the time, so check back at TangoCard.com for the most up-to-date information.
What denominations do Tango Cards come in?
You can purchase Tango Cards from the Tiny Prints website in $10, $25, $50, $75, $100 or $200 denominations.
How will the Tango Card appear in my Tiny Prints greeting card? How will it be used?
The image of the Tango Card will be printed inside of the Tiny Prints greeting card. The recipient will use the card number and a PIN number at TangoCard.com to purchase gift cards, donate the balance to charity or redeem it for cash. Purchased gift cards can be mailed to the recipient at no extra cost, or sent as a code via email.
Can I still use an inside layout if I print the Tango Card inside of my greeting card?
No. You can still edit the text and photos on the inside right (for vertical cards) or bottom (for horizontal cards) panel of the greeting card, but the Tango Card will take up all of the space on the other inside panel.
What if the recipient lives outside of the U.S.?
Unfortunately, Tango Card cannot support international customers or international payment methods at this time.
Where can I learn more about Tango Card?
Do you offer gift certificates?
Yes, we do offer gift certificates. You can now purchase Tiny Prints gift certificates in various denominations for all of your stationery fan loved ones!
What should I do if I lost or never received my gift certificate?
What are your gift certificate terms and conditions?
What is your return policy?
We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 45 days of receiving your order to initiate an exchange or return authorization. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout).
In the case of a Tiny Prints error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.
What is Tiny Prints privacy and security policy?
How does Tiny Prints use my personal information?
How does Tiny Prints collect information?
What is Tiny Prints professional photographers, image authors and copyright policy?
Tiny Prints respects and upholds the legal rights of photographers and image authors. If you have a copyrighted image and wish to use if for personalizing your item(s), please contact the photographer to request a signed copyright release for your own records.
If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use," and that you are unaware, or are unable to contact the photographer.
Copyright Indemnification. Purchaser agrees to hold harmless Tiny Prints for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Tiny Prints for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.
What are product reviews?
Product reviews offer customers a chance to give feedback about the products they've purchased. Each product review provides an overall rating based upon a 1 to 5 star rating system, with 5 being the most favorable. You may find the product reviews helpful in determining which products best suit your needs based upon reviews posted by other customers.
How do I submit my product reviews?
We strongly encourage all of our customers to submit product reviews to help other shoppers decide what stationery items are best for them. In order to ensure the most helpful and accurate reviews, we only allow customers who have purchased a product from us to post a review about that specific product. To submit a product review, visit your "My Account" page and click on the "Review it" button next to the orders that you have placed.
I am having trouble completing my review. What should I do?
Unfortunately, some browsers do not support the tools needed to complete product reviews. If you are having trouble completing a review, try switching to one of our supported browsers (Internet Explorer 7 or Firefox 3) and finish submitting your review from there.
I have submitted a review. When will I see it?
All reviews go through a three-tiered moderation process to ensure that only appropriate content is posted on the website. This process takes roughly 72 hours. Our moderation team screens out profanity and inappropriate content, but will never filter out negative reviews. We want product reviews to serve as an open and honest forum for all customers to post their feedback.
Several days have passed, and my review still isn't posted on the site. What happened to it?
Occasionally, reviews will be rejected during the moderation process. The most common reasons for rejection include:
- Including personal information. We want to protect your privacy, so we will not publish reviews that include your full name (except when shown on an uploaded image), address, email, phone number, event location or other information that you may not want publicly visible.
- Listing details about pricing and promotions. Because pricing and promotions change on an ongoing basis, and we cannot guarantee that a price will stay constant for any of our products. As a result, we cannot post any reviews that include specific prices or any promotions that a customer used.
- Focusing exclusively on shipping and customer service. We understand that customer service and shipping are an important reason why customers shop with us, but we want product reviews to focus on the quality of the products themselves. For this reason, we will reject all reviews, both positive and negative, that overly focus on customer service or shipping experiences. We accept reviews that mention these details in passing, but reviews that focus on one single service or shipping experience will be rejected. If you have questions or concerns regarding a specific order, please don't hesitate to contact our customer service department for additional information.
- Linking to and/or mentioning another website. We cannot allow reviews to be used to promote other sites or services. If a review contains an external link or attempts to draw users to external sites, our team will reject it.
- Including irrelevant information. We will reject reviews that are not relevant to the product and/or are too short to convey useful information to shoppers.
- Including inappropriate material. Please be careful when uploading reviews, and make sure that all information posted will be appropriate for all audiences. Reviews that are deemed inappropriate will be summarily rejected.
I believe my review may have been removed. What can I do?
We allow one review per product per member, so if your review was rejected for one of the reasons listed above, we encourage you to submit another review. We want every customer's voice to be heard, and as a result we do not screen out negative reviews. We created the reviews to serve as an open forum for feedback, and hope that you use it to tell other customers about your experiences with our products.
What is the difference between a Custom Path photo book and a Simple Path photo book?
Custom Path gives you the tools to complete your book exactly the way you want. You can personalize every detail, one page at a time. Choose from hundreds of exclusive background designs and dozens of layouts for each page. Plus, you can select up to 1,000 pictures and have anywhere from one to 16 pictures per page. Custom Path is perfect for customers who want to have complete creative control over the creation of their photo books.
Simple Path lets you create professional, personalized photo books in minutes. Just add your pictures and the photo book will be automatically created for you—it doesn’t get easier than that! You can choose from over 20 exclusive designs with pre-set backgrounds and text styles. You can also feature up to 400 pictures, and have anywhere from one to four pictures per page. Simple Path is perfect for first time photo book customers and great for showcasing everyday photos.
How many pages and images can I put in a photo book?
All New Custom Path Simple Path Pages 20 minimum, 101 maximum (50 sheets, front and back) 20 minimum, 101 maximum (50 sheets, front and back) Images 1,000 maximum 402 maximum
- one on the cover
- one on the title page
- four maximum on each page
Images per page 12-16* four * Maximum number of images per page depends on the size of the photo book and the layout.There is no maximum number of images you can add to a page via Customize Mode.
What type of paper is used for photo books?
We use acid-free, glossy paper stock. Currently, photo books are only offered with a glossy finish, however, matte finish may be available in the future.
What is the processing time for a photo book or calendar? When can I expect to recieve it?
How do I access a saved photo book project or calendar project?
How much do photo books and calendars cost?
How many months can my calendar be? - Can I choose the start date?
Wall calendars are available with either 12 months or 18 months and you can select the start month. The ending month is automatically selected based on the start month you choose.
Desk calendars are only available with 12 months and you can select the start month.
What size are the wall calendars? How are they printed?
Each calendar page is 8.5”x11.” When open, the calendar is 11”x17.” Wall calendars are printed using a four-color process on acid-free, 110 lb cardstock.
Will Tiny Prints designers review and edit photo book or calendar photos prior to publishing?
Photo book and calendar orders will NOT be reviewed by our designers prior to printing. They will print exactly the way they were personalized on our site, so please review every page for spelling, photo clarity and other potential printing issues before you submit your order.
What is the difference between a Photo Montage Card and other Tiny Prints cards?
When you order a Photo Montage Card, a professional designer will create a unique design just for you. While other Tiny Prints cards allow you to personalize and preview the card on our site using exclusive Tiny Prints templates, Photo Montage Cards are created by a designer who determines where to place your photos and text within the design style you selected. Then, using advanced photo editing and text treatments, your designer will style your photos, text and design elements to create a unique card that will be exclusively yours.
To get started, simply upload your photos and enter a short greeting. A designer will take care of the rest! Plus, as a part of your order you will receive a complimentary digital proof that will allow you to review the design before your card is printed and shipped.
When can I expect to receive a proof for my Photo Montage Card?
We will send a digital proof to your member account email address about 2-3 business days after you submit your order. You will have two opportunities to request revisions. Please review your proofs as soon as possible to prevent delays in printing your order. If you require additional proofs, you can request them for $15 each.
What types of revisions can I request for my Photo Montage Card?
After you review your complementary proof, you will have two opportunities to request that the designer change the text, alter the font styles, move the photos and/or adjust the colors on your card at no extra cost. You can switch out your photos for a customization fee of $20. Please note that you cannot change the size of the card without submitting a brand new order.
What kinds of photo gifts do you offer and how can I order them?
We offer a variety of high quality photo gifts, including gallery wrapped canvases, framed wall art, glossy easel art and mounted prints featuring your personalized Tiny Prints designs. To see which card sizes are eligible for each of these product types, please reference the chart below.
Product Size Card Sizes 4.1x5.25 5.25 x 5.25 5 x 7 4.56 x 6.18
Gallery Wrapped Canvas
8 x 10 X 10 x 10 X 10 x 14 X 9 x 12 X
Framed Wall Art
16 x 16 black X 16 x 16 sand X 16 x 16 espresso X 16 x 20 black X 16 x 20 sand X 16 x 20 espresso X
Glossy Easel Art
5 x 7 X 8 x 10 X
16 x 20 X 12 x 12 X 10 x 14 X 9 x 12 X
Why should I use the Tiny Prints RSVP Manager to plan my party or event?
With the Tiny Prints RSVP Manager, you'll enjoy a FREE website that matches your printed invitations and allows you the convenience of collecting RSVPs online and managing your event with ease. You can use the website to see who is attending at a glance, add more people to the guest list and follow up with guests who have not yet responded. Plus, guests will love how easy it is to submit their RSVPs online using the link we print right on your invitations!
Does it cost anything to use the RSVP Manager?
No. The service is FREE with the purchase of Tiny Prints invitations, so make sure you select the RSVP Manager option while personalizing your cards. We'll add the URL directly to your invitations to let your guests know where they can RSVP.
How will my website address appear on my invitations?
We will automatically create a completely unique, custom URL for your RSVP Manager website that will be printed directly on your card as an RSVP option. You can also include additional contact options, such as a phone number or email address, if you wish. Once your guests receive their invitations, they can use the URL to visit your website directly and submit their RSVPs online.
How do I create my RSVP Manager website?
You won't have to lift a finger to create your website! We will automatically create your site using your invitation and information you provided during the personalization process. You will have complete control over the event details, preferences, security and guest listâ€”all of which you can edit by accessing the RSVP Manager link we provide on your order confirmation page, in your RSVP welcome email and through My Account.
Do my guests have to create an account in order to respond to my invitation?
No. Your guests don't need to create an account in order to access or respond to an invitation. We do require that guests provide an email address, however, so the host can send optional emails to guests with reminders, updates and other communications.
Will my site contain advertisements? Are my guests' email addresses safe?
Your website will be completely advertisement-free. We'll create a clean and stylish website that matches your invitation without any ads at all. Your guestsâ€™ email addresses are also completely safe. We collect their email addresses only to give you the option of sending email updates to your guests using the website interface.
Will my personal information be protected when I use the Tiny Prints RSVP Manager?
Your personal information will be completely protected. Only guests who have your custom URL on hand will be able to see your website, and you can add a security question to the website in order to be completely sure that only users you know will have access to your event details. We recommend that you use elements from the card to create your security question to ensure that only guests who have invitations will be able to access your site. A good example of an invitation-based security question is, "What's the first word featured on our invitation?"
Can guests see who else has responded?
By default, guests will be able to see other RSVPs and comments, but the event host can change what information guests can access by editing his or her RSVP Manager website preferences.
Can my guests leave comments with their responses?
Yes. Depending upon what RSVP Manager website options you select, your guests will be able to leave comments that all of your guests can see. They can also send private messages to the host alone.
What website preferences do I have? How do I set my preferences?
You can edit a variety of website preferences, including options to send reminder emails to your guests, send email updates to the host, use a security question and limit guests' access. To edit your preferences, visit your RSVP Manager website through the link on your order confirmation page, in your RSVP welcome email or through My Account. Your website will come with default settings for all of these preferences, so you don't have to edit them if you don't want to or are short on time.
How do I edit my event details?
Access your RSVP Manager through the link on your order confirmation page, in your RSVP welcome email or through My Account. Once you are on the RSVP Manager page, you will be able to edit your event details. Please note that edits you make here will ONLY AFFECT YOUR WEBSITE. To make changes to your printed invitations, you must contact our customer service department at (877) 300-9256 or via email at http://answers.tinyprints.com/app/ask.
A guest replied to me verbally. Can I add or edit a guestâ€™s RSVP status myself?
Can I export the guest list?
Yes. The people on your guest list will automatically be added to your Tiny Prints address book, allowing you to add more details (including mailing addresses) to their contact listings, organize guests and export your guest list. If you have your guests' mailing address, you can even take advantage of our Mailing Service and have Tiny Prints print recipient addresses directly on the envelopes, stamp them and mail them for you. Plus, you'll never miss another birthday by scheduling and sending your greeting cards using your Tiny Prints Address Book and our unique greeting cards service!
Why should I create a Tiny Prints Snapshot?
We know it can be difficult to decide which of your favorite photos will make the cut for your cards. Now you donâ€™t have to agonize about leaving off some of those precious memoriesâ€”the Tiny Prints Snapshot allows you to capture a snapshot of your entire year online! You can showcase up to 50 photos on a stylish private site absolutely free of charge. Plus, your custom website address will be printed directly on your cards, so you can easily spread the word about your chic new mini-website when you send out your stationery.
Do I have to pay a fee to use the Tiny Prints Snapshot service?
No. The service is absolutely FREE with the purchase of select Tiny Prints cards. All you have to do is choose the Tiny Prints Snapshot option when you personalize your cards. Weâ€™ll add the website address directly to the finished product to let your friends and family know where they can view your photos.
Can I customize my website address?
Yes, you can choose any custom name between four and 10 characters in length for the end of your website address. We will automatically add your custom name to the placeholder spot in this example: www.tinyprints.com/2010/[your_name_goes_here!]
How will my website address appear on my card?
When you select the Snapshot option, weâ€™ll automatically create a text box for your website address. You can place the text box on the inside or back of your card if you select a folded design, or on the back of your card for flat designs. You can drag the box to the location you like best, use an existing text box for the URL or remove it entirely if you'd prefer to share it another way. We'll keep your Tiny Prints Snapshot active even if you delete the text box.
Will my Tiny Prints Snapshot contain advertisements? Are my friends' email addresses safe?
You can trust Tiny Prints! We'll never post ads on your Snapshot or use your site visitors' email addresses in any way. We only collect email addresses to allow you to reply to your friends' and family members' comments directly.
How do I add photos and edit the details of my site?
To add photos or change the details on your page, simply visit the site and log in with your Tiny Prints account information. You can also click the "Manage Snapshot" link that's next to your order number on your My Account page. When you access the manager view of your Snapshot, you will see two buttons on the right side of your screen. One allows you to edit details, including the theme of the site, the title, your family name and a story or newsletter. The other helps you upload photos from your computer or from popular online photo sites like Facebook, Flickr, Picasa and SmugMug.