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tiny*prints Order and Shipping Information
We hope that you have enjoyed browsing
through our collection of birth announcements & other fine baby
stationery. At Tiny Prints, we are committed to making your shopping
experience a pleasant one. We understand that welcoming a newborn
is an extremely personal and special experience, and we hope to
make a difference by offering you our personal attention and exceptional
service. Read about our commitment to excellence and lowest price guarantee, our terms of service and terms of use. Whether you have a question about a product or are in need
of ideas, please do not hesitate to contact
us.
Our web site is always available (24 hours a day, 7 days a week) for you to place your order. Our simple online ordering system makes it very easy to personalize and preview your selection before completing your order to ensure it is exactly how you want it.
You can now purchase tiny*prints gift certificates in various denominations for all of your stationery loved ones! If you already have a tiny*prints gift certificate or gift card, you may redeem them during checkout. See below for information about paying by gift certificates.
Apple Safari Users: As a result of the recent release of our personalization and preview suite, we currently only have limited personalization engine compatibility for Apple's Safari web browser users. While many websites offer minimal Safari support, we are working to offer full and equal functionality for Safari users and expect to be fully operative in early 2008. Until then, we recommend using Firefox on your Mac (download by clicking here) to personalize your product.
Should you have any questions, our representatives will be happy to assist
you via telephone or email during our regular business hours of 6 a.m. to 6 p.m. Pacific Time, Monday through Friday:
Phone:
877-300-9256 (toll-free)
Email: orders@tinyprints.com
If you have placed an order with Tiny Prints, you can check the current status of your order by clicking on the My Account link at the top of the page and signing into your account page. Find your order number under My Recent Orders to check the status and estimated delivery for that order.
If you have any questions regarding our order processing, turnaround and delivery time frame, please click here
We understand that birth announcements,
baby invitations, thank you notes and holiday greetings are special
and personal. While we work hard to offer only high-quality paper
and designs, we understand you may still wish to order a sample
to see the exact paper type, feel and color. We offer the ability
to order a sample for most of our products. To order a sample of
a specific product, please click on the "request sample" button on the product description page. Alternatively, please
call us at 877-300-9256 or email us at orders@tinyprints.com
and a representiatve will call you back to take your order.
Most sample orders are processed the next business day (if placed before 3:00 pm PST) and sent via regular USPS service from our beautiful Northern California Bay Area offices.
You can use a gift certificate to pay for any item sold on TinyPrints.com except for the purchase of another gift certificate. Please see the fine print for details about when gift certificates may be applied to an order. For more information about using your gift certificate, click the links below.
Finding Your Claim Code
All you need to redeem your gift certificate is your claim code. Here's where to find that 15-character string of letters and numbers.
*On paper gift certificates: to the right of the word "CODE:" at the bottom of the gift certificate
*On gift cards: on the back of the gift card
Redeeming Your Gift Certificate
We offer several ways to redeem your gift certificate.
Shopping Cart: If you want to redeem your gift certificate when you place a new order, just add items to your Shopping Cart and place an order via our site. You will be asked to enter the claim code during checkout on the billing page. If you've entered the claim code on your account previously, make sure the box is checked next to the words "Apply gift certificate balance to this order."
My Account: If you want to apply gift certificate funds to an order you've already placed, please call our customer service department at 877.300.9256.
Multiple Gift Certificates: You may redeem up to two gift certificates per order. To redeem more than one gift certificate, enter the first claim code and click the "Apply" button.
Gift Certificate Balance: If your gift certificate covers the cost of your order, we will place the balance in your gift certificate account. The next time you place an order via our web site, you will be given the opportunity to use those gift certificate funds. You will not have to re-enter your claim code. Unused gift certificate funds will remain in your account until they have been redeemed. You may check your gift certificate balance any time through My Account.
Additional Payment Methods: If the cost of your order exceeds the value of your gift certificate, you will be given the opportunity to provide a credit card to pay for the balance, to redeem another gift certificate, or to change your order. We cannot accept check payments for the balance of gift certificate orders.
Missing Gift Certificate: If you lost your gift certificate or never received it, we can help. If you wish for us to void and/or reissue a gift certificate that you have purchased which has not been redeemed, please contact us at 877.300.9256
Gift Certificate Not Accepted: If you are having trouble using your gift certificate to pay for an order, be sure that you are entering the claim code exactly as it appears on your gift certificate. If the code is correct, then it is likely that your order does not meet the restrictions stated in our fine print. Please call our customer service department at 877.300.9256 for more information.
Gift Certificate Already Redeemed: If you are receiving an error message stating that the gift certificate has already been redeemed, please be aware that you only need to enter the claim code once to redeem your gift certificate. To verify that the funds are already in your account, check your current gift certificate balance through My Account. You should also see the gift certificate funds reflected in the payment method area on the billing page during checkout, just before you submit your order. If this is not reflected in your cost summary, make sure that the box is checked next to the words "Apply gift certificate balance to this order."
The Fine Print
Please click here for a full list of restrictions.
The quality of your personalized stationery is very dependent on the quality of your photograph. It is important to submit a clear original, unedited photo. Our design professionals have created an extensive photo FAQ page to assist you. Please do not hesitate to call us if you have any questions.
If you chose not to upload your photo at the time you placed your order, we have created a convenient way to upload those photos directly onto our website so they are attached to your order. When you are ready to upload your photo or photos, please click on the link below and follow the directions.
Upload my photos now.
The design team at Tiny Prints is comprised of individuals with an extensive background in photography and photo printing technology. We run our company with a strong passion for the needs of photo-loving families with a high standard for photo quality and a great sense of style. We believe it is our job to make your photo cards stand out from the crowd, and our greatest affirmation of this has been the overwhelmingly positive response we have received from our loyal customer base. Read more about how we make your photo cards unique:
1. All photos are printed on premium, 100 or 110 lb. stationery card stock for a more luxurious feel than your typical glossy paper.
2. An in-house photo expert will perform complimentary photo touch-ups. This includes brightening and sharpening your photo images for optimal printing and removing red eye. If there are any recommendations on how to enhance your photo (e.g., cropping, coloring), we will contact you personally to discuss these changes.
3. All color pictures can be converted to black and white or sepia tone for no additional charge.
4. Our online preview tool will allow you to upload your photo directly on our website and view how your photo will look on the card in various color effects even before you place your order. Once you upload the photo on our site, we'll take it from there. There is no need to email, call or visit us personally.
To help us ensure the best quality of output for your photos, please follow these guidelines when submitting your photo:
1. Please do not submit your photo as a link to an online photo service (e.g., Shutterfly, Kodak Gallery, Snapfish). Such services store the original, high resolution photo on their servers to use for printing but only show a low resolution version on the web, which is fine for viewing on a computer monitor but does not print with clarity.
2. Always send the original photo from your digital camera, shot in the highest resolution your camera will support. When uploading your photo, our service will alert you if the photo size is too small (this is a calculation of actual dimension and pixel size), so please follow the instructions if it asks you to upload a higher resolution photo. For digital photo newbies, photos taken in low resolution on the camera or converted to a lower resolution version once on the computer simply means that there are fewer pixels per inch (or less photo per inch). While the naked eye may not notice a difference on the screen, the printer will print fewer pixels (or photo) per inch and the output will be very noticeable. Remember, the more pixels (or photo) per square inch, the less white space (which causes fuzziness) and thus a more beautiful reproduction onto paper.
While it may be tempting to crop the photo or stamp out something you see on your own, please be assured that our designers are professionally trained and can do the best job of enhancing your photo. If you have very specific instructions, feel free to note that in the special instructions box when uploading your photo or call us!
3. When shooting the photo, be sure to use optimal lighting. Look for natural light - that is the best. Use the natural light projecting from windows and doorways on to your subject(s) for photos taken indoors. When outdoors, be sure to avoid direct sunlight on your subject(s) and if at all possible, wait for some cloud cover. Also in your viewfinder, look out for shadows that may appear in awkward places or particularly bright areas that may print almost whited out.
When using a flash, be sure to keep some distance between you and the subject(s). A good rule of thumb is about 3 feet apart.
4. Always check your camera settings before you shoot a photo you intend to print - on stationery or as prints. Always select the highest resolution and largest file your camera will support (e.g., if you have a 5 megapixel camera, you should select to shoot your photo as a 5 megapixel file). This will reduce the number of photos you can store on your camera disk or storage media.
If your camera offers settings for white balance, be sure to select the appropriate conditions - typically there is a setting for indoors/tungsten versus outdoors/sun. The correct setting can affect the color tone and produce an even better reproduction.
5. Watch for motion - with babies especially, it is hard to notice motion because it may only be a hand or a foot that is moving. Motion captured on camera can print blurry for that body part. While difficult to get a baby to stay still for the perfect shot, try to shoot the photo in ample light, which will allow the camera to capture at a faster speed reducing blurriness from unnoticed motion. If indoors with no natural light, try using a flash about 3 feet away from the subject(s) to achieve this.
The above guidelines are meant to be used by a hobby photographer in order to, combined with Tiny Prints design and photo enhancement expertise, produce the highest, professional quality photo possible. But the above are general guidelines only and may not work in all cases. If the photo in question may not print to a desire quality, a Tiny Prints designer will contact you to discuss your options.
If you chose to receive a proof of your stationery, you will receive an email with a link to an electronic proof of your order. You also will receive a call from the professional designer who worked on your order to notify you that the email has been sent. If at any point you misplace the email or have trouble with the link to your proof, you can view your proof by clicking here and entering your email address (the email address where you received your order confirmation) and your order number. If you cannot locate either one, please feel free to call our customer service department at 877-300-9256, and one of our representatives will be more than happy to help you.
Click here to view my online proof now.
Tiny Prints accepts Visa, Mastercard and American Express credit card payments via the web or over the phone. To provide your credit card number directly to a customer service representative over the phone, please call us during normal business hours (Monday - Friday, 6am - 6pm PST). We also accept cashiers checks, money orders and personal checks via post. We do not accept C.O.D.'s. Please call us at 877-300-9256 or email us at orders@tinyprints.com
for more details. All orders taken online using credit cards
are encrypted and highly secure. We use the highest quality encryption
and authentication of all customer sensitive data, including credit
card numbers.
You can now purchase tiny*prints gift certificates in various denominations for all of your stationery fan loved ones! If you already have a tiny*prints gift certificate or gift card, you may redeem them during checkout. See above for information about paying by gift certificates.
*If you already have a tiny*prints gift card, please call 877-300-9256 to redeem until we launch.
Tiny Prints offers three options for delivery
within the US: Ground, 3-Day, 2-Day and Next Day Air. For Hawaii
and Alaska customers, please select 2-Day or Next Day Air only.
We also welcome international orders and ship to international addresses. However, please note that we do not
offer sample orders or pre-shipped envelopes for shipping to addresses outside the U.S. All of our shipping rates
are extremely competitive and reflect the carrier's charges to us.
All of our packages are shipped using UPS, Federal
Express or USPS. Sample orders are shipped via the US Postal Service.
Because we carry an extensive selection of
products, processing times will vary from product to product depending
on in-stock availability. An estimated processing time is given
on each product description page. Please note that this processing
time does not include shipping transit time which can vary between
1-6 business days depending on the shipping service selected.
Processing Time: the time from when you submit your order to when the item leaves the warehouse. An estimated processing time is given on each product description page. The first business day is defined to start at 12:01 am PST of the working business day after your order is placed. Thus, for an order placed at 5:00 pm PST on Monday, Tuesday (if it is not a holiday) constitutes the first business day for calculating the processing time for that order.
Non-Rush Order Timeframe
Rush Order Timeframe
Shipping Time: the time from where the item leaves the warehouse to when it arrives at your door. Once your order has shipped from the warehouse, we will send you a shipping confirmation with a tracking number so you can track the status of your delivery.
Tiny Prints offers four options for delivery within the US: Ground, 3-Day, 2-Day and Next Day Air. For Hawaii and Alaska customers, please select 2-Day or Next Day Air only. We also welcome international orders and ship to international addresses. However, please note that we do not offer sample orders or pre-shipped envelopes for shipping to addresses outside the U.S. All of our shipping rates are extremely competitive and reflect the carrier's charges to us.
All domestic and Canadian shipments are shipped via UPS. Standard, non-expedited shipments are shipped via Ground Service and delivery times are calculated based on a Northern California Bay Area shipping origin. Thus you can calculate the typical delivery from when your order ships using the UPS transit time map below. When planning your order, be sure to take into account unforeseen UPS delays and weather-related delays.
For orders shipped to destinations outside of the United States, Tiny Prints is not responsible for any duties or taxes associated with the shipment.
Our fulfillment center is located in the state of California. We are required by law to collect sales tax of 8.25% for orders that are shipped to destinations within the state of California. Orders shipped outside of California are exempt from sales tax.
We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return authorization. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout).
In the case of a Tiny Prints error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please be assured that Tiny Prints respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Please see our privacy & security policy for more information.
Tiny Prints respects and upholds the legal rights of photographers and image authors. If you have a copyrighted image and wish to use if for personalizing your item(s), please contact the photographer to request a signed copyright release for your own records.
If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use," and that you are unaware, or are unable to contact the photographer.
Copyright Indemnification. Purchaser agrees to hold harmless Tiny Prints for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Tiny Prints for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity. |
