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Terms of Service
Last Updated: October 19, 2007
At Tiny Prints we take great pride in our product quality. Our commitment to excellence and appreciation for the privilege of being chosen to be part of your special occasion is what sets us apart from our competitors.
Each order is reviewed and handset by a professional designer. In addition to our cutting-edge personalization and preview features on our web site, we also offer optional customizations of your font, color and layout design for a small fee as an added service to our customers; as well as options for an electronic proof of your customizations for your review prior to printing.
We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible. Additionally, we understand that special circumstances may occur such as a venue change. We are happy to assist you with your reorder, please phone our customer service department to discuss your options.
We strive to offer you the best possible customer service. If you are unhappy with your purchase for any reason, simply contact us within 45 days of receiving your order and we will be happy to arrange a refund less applicable fees.
Please check back with us often as we are constantly adding exciting new products to our collection. We find great joy in helping our customers discover the perfect paper and design that will leave a lasting impression.
Commitment to Excellence
At Tiny Prints you can shop with confidence. We understand that new babies, the holidays and other special occasions can be all consuming, so we want to make your shopping experience as easy as possible. Our helpful staff is dedicated to bringing you the best selection of holiday photo greeting cards, birth announcements, party invitations, gifts and accessories at the lowest prices. If you find the exact same item offered at a lower price elsewhere, we will be happy to match the price. The competitor's item must be identical, by the same designer and it must be in stock. Tiny Prints guarantees that you will receive the lowest total price including shipping costs on all orders. Please call us toll free at 877.300.9256,
chat with a live representative
or email us at info@tinyprints.com for all price match inquiries.
Our knowledgeable and friendly staff is dedicated to making your experience with Tiny Prints exceptionally pleasant. We treat every order as if it were our own. We go out of our way to make sure your stationery arrives in perfect condition and in a timely fashion. We have received numerous letters and emails from happy customers who are thrilled with the quality of our products and the personal attention we provide. We invite you to take a moment to read some of our customer testimonials.
We take great pride in providing you with high quality, personalized stationery. To that end, we are happy to customize many parts of our cards to make them exactly what you'd like. Some of these customizations require additional work to the actual art file, and thus we charge a small customization fee.
Complimentary Customizations
Fonts:
- Your font/text color may be changed free of charge to black, brown, or white.
- Changing the font style or color to one already available on the card.
- If your card has two typestyles and you later decide to use only one of the typestyles, no customization fee is charged.
Proofs:
- If you purchase a proof, we will provide two proof revisions consisting of text changes or standard layout modifications free of charge.
Invitation Suites:
- Some ensembles have a matching response card in reversed colors. If you would like your invitation to match your response card there is not a customization charge.
- Ensemble cards cannot be substituted.
Customization Charges
A $5 customization charge is applied for:
- Up to 5 lines of additional text on a Thank You card
- A photo change requested by the customer after the initial order has been submitted
A $15 custom design charge is applied for each of the following customizations:
Fonts:
- Requesting a font color other than that on the card or black, brown, or white
- Requesting a typestyle not already available on your card
- Requesting a photo or text change after your order is in reviewed status
Background, Design & Graphics:
- Adding additional graphics (from the existing card)
- Changing the background color
- Changing the design layout
Special text additions
Restrictions:
Please note that due to copyright laws, graphics from one card may not be added to another card, we cannot add clipart or images submitted by a customer to any cards, and we cannot add photos to non-photo cards.
A $15 cancellation fee applies:
- Should we not receive a response to an electronic proof within 45 days from the day your order is received. Order will be cancelled and a refund will be issued less customizations, rush and proof processing.
- Request to cancel your order is received while it is in design status (a designer has completed the setting of your order).
We understand that special circumstances may occur such as a venue change and offer the following options for these special circumstances.
- Proofs approved with an error and the order is in printing, shipped or delivered status. Require the placing of a reorder. We graciously extend 40% off your reorder, and provide a complimentary, updated proof requiring your approval to insure errors are corrected before we proceed with reprinting.
- Changes requested when order is in printing, shipped or delivered status require the placing of a reorder. We graciously extend 40% off you reorder, and provide a complimentary, update proof requiring your approval to insure errors are corrected before we proceed with reprinting.
Reordering with Customizations:- An order placed within the last 60 days, will have the final art on file. Therefore customization fees will not apply.
- Orders placed more than 60 days ago, will no longer have your final art on file so a new order must be created and customization fees will be applied to your reorder.
Refunds
We will make every effort to insure that your order is processed efficiently. However, in the event that:
- You are unhappy with your purchase for any reason, simply contact us within 45 days of receiving your order and we will be happy to arrange a refund less applicable fees.
- Order is delivered late, whether it arrived or not, we will determine the appropriate refund for all or a portion of your shipping.
- A package arrives 30 days late due to an error on our end or a courier, we will refund your entire order including shipping.
- A package was shipped incorrectly and will miss the latest delivery date, we will upgrade to the appropriate shipping method or refund your shipping.
- Rush or overnight shipping was selected and the package was shipped ground, we will refund your rush fee and the difference in shipping costs.
- You have decided to use a photo that our specialists have not recommended for printing, we cannot offer a refund.
Note: Applicable fees are defined as shipping, customization, cancellation and rush fees if they apply, upon receiving your entire returned order.
Reprints
We will gladly reprint your order if:
- You accidentally receive the wrong order and reship free of charge.
- We ship a lesser quantity than you ordered, we will reprint additional cards and reship free of charge.
- Your order arrives and cards are damaged, you may chose to keep the order as is, and a 25% discount will be applied to the order or we will reprint it at no additional cost. The shipping method will be the same as selected on your original order.
- Should a printing error occur on our end we will reprint the entire suite and reship it free of charge or offer it to you at 25% off as is.
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