Invitations, Announcements & Photo Cards

  • Where your pictures come to life
    in photo books, cards and gifts.
  • Premium cards and stationery
    for all life's occasions.
  • Wedding invitations and
    stationery for every step
    of the planning process.
  • Personalized greeting cards
    that really stand out.
  • Online photo and video equipment rental.
  • All your photos and videos organized in one place. Find, share, enjoy.

Terms and Conditions for Provision of Products and Services

Last Updated: February 17, 2009

These Terms and Conditions for Provisions of Products and Services (the "Terms") govern the provision of any product or service from Tiny Prints.

At Tiny Prints, we take great pride in our product quality. Our commitment to excellence and appreciation for the privilege of playing a part in your family's special occasions set us apart from the rest of our competitors.

Excluding Paper Portraits™ products, every Tiny Prints order is reviewed and handset by a professional designer. In addition to the cutting-edge personalization and preview features on our website, we also offer additional customizations options for the font, color and layout of your order, as well as an electronic proof for your review, all for a nominal customization fee.

We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible. Additionally, we are happy to assist you with a reorder if you need to change the details listed on your cards, invitations or announcements. If you would like to place a reorder, please phone our customer service department to discuss your options.

We strive to offer you the best possible customer service available. If you are unhappy with your purchase for any reason, contact us within 45 days of receiving your order and we will be happy to arrange a refund, less applicable fees.

Please check back with us often, as we are constantly adding exciting new products to our collections. We find great joy in helping our customers find the perfect paper for all of their special occasions.

Commitment to Excellence

Lowest Price Guarantee

You can shop with confidence at Tiny Prints. We understand that welcoming a new baby into your life, celebrating the holidays and planning other special occasions can often feel overwhelming, so we strive to make your shopping experience as simple as possible. Our helpful staff is dedicated to bringing you the best selection of holiday photo greeting cards, birth announcements, party invitations, gifts and accessories at the lowest prices available. If you find the exact same item offered at a lower price elsewhere, submit that price to us within 30 days of the date you place your order with us and we will be happy to match the price. The competitor's item must be identical, produced by the same designer and in stock. Tiny Prints guarantees that you will receive the lowest total price, including shipping costs, on all orders. Please call us toll free at 877.300.9256, customer testimonials.

Customizations

We take pride in providing you with high quality, personalized stationery. To that end, we are happy to customize many aspects of our cards and invitations to suit your exact specifications. If these customizations require additional work to the design's art file, we charge a small customization fee. Please note that we currently do not offer additional customization options for Paper Portraits™ products.

Complimentary Services (excluding Paper Portraits™ products)

Fonts
  • You can change the color of your text to black, brown or white free of charge.
  • You can change the font style and color of your text to any of the colors and styles already available for that design free of charge.
  • We will not charge a customization fee if your card has two typestyles and you decide to use only one of them .
Invitation Suites
  • Some ensembles have a matching response card in reversed colors. If you would like your invitation to match the appearance of your response card, we will not charge a customization.
  • The cards in an ensemble cannot be substituted for other items.
Proofs
  • If you purchase a digital proof, you are entitled to two proof revisions consisting of text changes or standard layout modifications free of charge.
  • For corporate orders over 500 cards, we offer one free printed proof upon request. Please request your proof using the Special Instructions box or by emailing http://answers.tinyprints.com/app/ask with your request and order confirmation number. Please note that requesting a printed proof will increasing your processing time and extend your delivery time beyond the date quoted on the site.

Customization Charges

We charge a $5 customization fee for:
  • Up to five lines of additional text on a thank you card
  • A photo or text change after an initial order has been submitted
  • Additional proof revisions after the two complimentary revisions
  • Requests to see multiple versions of the proof of the card

We charge a $15 design fee for each of the following requests:

Fonts
  • A unique font color other than black, brown, white or the original color(s) on the card
  • A typestyle that is not one of the options listed during the personalization process for your selected card
Design & Graphics
  • Changing the design's background color(s)
  • Changing the design elements' color(s)
  • Creating a custom text layout
  • Adding a logo to a non-logo designated design
Changing your original design after your order has gone through our production process

Event Programs: We charge $20 for each of the following program customization requests in our corporate collection:

  • Custom font color other than black, brown, white or the design's original color
  • Custom font typestyle that is not already offered for that design
  • Changing the selected design after the order has gone through production
  • Custom text layout
  • Custom design layout
  • Custom background color
  • Custom design colors

Event Invitation Suites: A one-time, all-inclusive customization fee of $20 applies to any of the changes in the table below within a matching invitation suite, including invitations and response cards. Adding event programs to the suite will result in an additional $10 fee.

  • Custom font color other than black, brown, white or the design's original color
  • Custom font typestyle that is not already offered for that design
  • Changing the selected design after the order has gone through production
  • Custom text layout
  • Custom design layout
  • Custom background color
  • Custom design colors

Foreign Text and Personal Crests

If you'd like to submit text or names in a language other than English, or if you'd like to add a personal crest to your design, you can include this information by submitting an EPS, PDF or AI file. Please note the following restrictions:

  • We cannot accept Microsoft Word documents for this type of project due to font licensing restrictions. Similarly, we cannot convert Word documents to PDF files for you.
  • You can convert your own Microsoft Word document into a PDF using a plug-in found at adobe.com.
  • The text in your file must be aligned as you would like to see it printed on your cards.
  • Crests that distract from the intent of the original design cannot be used.
  • Crests that contain heavier graphics are recommended for enclosure cards only.

If you are submitting body text in a language that uses the English alphabet, we can recommend fonts that accommodate accents in that language. If the language does not use the English alphabet, however, please submit your information in an EPS, PDF or AI ready file following the guidelines listed above.

Customers assume all legal responsibilities for the images and other information they submit. All of these types of files will be evaluated by our professional designers on a case-by-case basis.

Proofs and Changes:

A $15 fee will apply for the following requests:
  • Seeing more than one version of the proof of your card at the same time. There will be a fee for the additional proof along with any non-refundable customization fees that may apply.
  • Changing to a new design after our production staff has already created a proof of your original design.

Restrictions:

  • Background Color Changes: This service is not available for all designs. Please consult our customer service specialists for further information.
  • Graphics: Please note that, due to copyright laws, graphics from one card cannot be added to another card. Similarly we cannot add clipart or images submitted by a customer to any cards, and we cannot add photos to non-photo cards
Cancellations

A $15 cancellation fee applies whenever:

  • We do not receive a response to an electronic proof within 45 days from the day your order is received. Your order will be cancelled and we will refund the cost, less customization, rush and proof processing fees.
  • We receive a request to cancel your order while it is already in production.

Reorders

If you would like to purchase additional quantities of your order, please contact our customer service specialists at 1-877-300-9256. We will be happy to process your reorder at the list price.

Reordering

We understand that special circumstances, such as a venue or date change, may occur. If you are faced with these special circumstances, please consider one of the following options.

  • If you approve a proof that has a textual error and the order is in the printing, shipping or delivery stages, you must reorder the items in order to amend the error. We extend a 40% off discount to reorders of this type, and we provide a complimentary, updated proof for your approval to ensure that all errors are corrected before we proceed with reprinting upon your request.
  • If you request changes when the order is in the printing, shipping or delivery stages, you will have to place a reorder to make any revisions. We extend a 40% off discount to reorders of this type, and we provide a complimentary, updated proof for your approval to ensure that all changes are made before we proceed with reprinting upon your request.

Reordering with Customizations

  • If you placed your order within the last 45 days, we will still be able to access your project files so customization fees will not apply.
  • If you placed your orders more than 45 days ago, we will no longer be able to access your project files. A new order must be created and customization fees will be applied to your reorder.

Refunds & Reprints

Refunds

We will make every effort to process your order efficiently. However, in the event that:

  • You are unhappy with your purchase for any reason, contact us within 45 days of receiving your order and we will be happy to arrange a refund, less applicable fees.
  • Your order arrives 30 days late due to an error on our end or by one of our couriers, we will refund the entire cost of your order, including shipping.
  • Your package was shipped incorrectly and will miss the latest delivery date listed on your confirmation page, we will upgrade to method higher level of shipping at no cost to you, or refund your shipping costs.
  • You selected rush processing or overnight shipping but your package was shipped using ground shipping, we will refund your extra fees and the difference in shipping costs.
  • You choose to proceed with a photo that our specialists have recommended against and you are unhappy with the final product, we will not offer a refund.

Note: Applicable fees are defined as shipping, customization, cancellation and rush fees if they apply, upon receiving your entire returned order.

Reprints
  • You choose to proceed with a photo that our specialists have recommended against and you are unhappy with the final product, we will not offer a refund.

Additional disclaimer

The Tiny Prints logo is featured on the back of all of our cards with the exception of the items in an invitation ensemble.

Materials Submitted by Customer

Any materials submitted by you, including (without limitation) photographs, images, text, graphics and other materials (collectively, "User Submitted Materials") are subject to the following terms and conditions:

  • You will retain ownership of such User Submitted Materials, and you grant Tiny Prints and its designees a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with right of sublicense (through multiple tiers), to use, reproduce, distribute (through multiple tiers), create derivative works of and publicly display such User Submitted Materials solely in connection with the provision or production of any product or service by Tiny Prints.
  • You represent and warrant that you own or otherwise possess all necessary rights with respect to the User Submitted Materials, and that the User Submitted Materials do not and will not infringe, misappropriate, use or disclose without authorization or otherwise violate any copyright, trade secret right or other intellectual property or property right of any third party, and that the User Submitted Materials are not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable.
  • None of the User Submitted Materials will be subject to any obligation of confidentiality, attribution or otherwise on our part or on the part of any of our assignees, sublicensees or designees, and neither we nor our assignees, sublicensees or designees will be liable for any use or disclosure of any such User Submitted Materials.
  • You agree that we may (but are not obligated to) filter any User Submitted Materials (including, without limitation, deleting or replacing expletives or other harmful or offensive language), alter or refuse to use any User Submitted Materials (including, without limitation, suspended processing and shipping of any order relating to any User Submitted Materials) and/or disclose any User Submitted Materials and the circumstances surrounding the use thereof, to any third party in order to provide the applicable products or services, to protect ourselves or our affiliates, distributors, partners, licensors or other third parties, to comply with legal obligations or governmental requests, or for any other reason or purpose.
  • You agree to indemnify and hold Tiny Prints and its directors, officers, shareholders, employees, consultants, agents, representatives, affiliates, distributors, partners, licensees, producers, manufacturers and third party users harmless from and against any and all claims, liabilities, causes of action, damages, losses and expenses (including, without limitation, attorneys' fees) that arise directly or indirectly out of or from: (i) your breach of these Terms, any other agreement or terms of use with Tiny Prints and any representation or warranty contained herein or therein; (ii) your User Submitted Materials; and/or (iii) your activities in connection with obtaining any products or services from Tiny Prints.

Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THESE TERMS, THE PRODUCTS AND SERVICES, INCLUDING ALL MATERIALS INCORPORATED THEREIN, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TINY PRINTS AND ITS AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. NOTE: APPLICABLE LAW MAY NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NO STATEMENT OF TINY PRINTS OR ANY OF ITS EMPLOYEES, AGENTS, REPRESENTATIVES, DISTRIBUTORS OR OTHER THIRD PARTIES, SHALL CREATE ANY WARRANTY OTHER THAN THOSE EXPRESSLY CONTAINED IN THESE TERMS.

Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER TINY PRINTS NOR ANY OF ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, AFFILIATES, DISTRIBUTORS OR PARTNERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF DATA), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE PROVISION OF PRODUCTS OR SERVICES. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH SERVICES IS TO STOP USING THE SERVICES, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH PRODUCTS IS TO OBTAIN A REFUND THEREFORE IN ACCORDANCE WITH THE TERMS OF THESE TERMS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF TINY PRINTS ARISING OUT OR IN CONNECTION WITH THE PROVISION OF OR FAILURE TO PROVIDE ANY PRODUCTS OR SERVICES SHALL BE THE ACTUAL PRICE PAID THEREFORE BY YOU. NOTE: SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Other Terms and Conditions

These Terms are governed by and construed in accordance with the laws of the State of California. You agree to submit to the exclusive jurisdiction of any State or Federal court located in Santa Clara County, California, and waive any jurisdiction, venue or inconvenient forum objection to such courts. If any provision of these Terms shall be held by a court of competent jurisdiction to be invalid, void or otherwise unenforceable, such provision shall be enforced to the maximum extent possible, or, if incapable of such enforcement, shall be deemed to be deleted from these Terms, and the remainder of the Terms shall remain in full force and effect. No waiver by Tiny Prints to any default of yours shall be deemed a waiver of any preceding or subsequent default. No delay or omission of Tiny Prints to enforce any right or remedy shall be deemed a waiver of that right or remedy. These Terms constitute the entire agreement between you and us regarding the subject matter herein, and supersedes all other prior or contemporaneous oral or written agreements. These Terms may not be assigned, sublicensed or subcontracted by you without our prior written consent. These Terms may be modified from time to time by Tiny Prints, and your order of any products or services following such modification shall be deemed your acceptance of these Terms as so modified.

If you have any questions regarding these terms, please contact: http://answers.tinyprints.com/app/ask.

BY ORDERING PRODUCTS OR USING SERVICES, OR BY OTHERWISE INDICATING ACCEPTANCE OF THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY, YOU AGREE TO THESE TERMS, AND THESE TERMS CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS TO YOU.