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Frequently Asked Questions
Q:
What is an online address book?
A:
An online address book is a digital compilation of addresses that lives within your account. It’s easy to order from either brand and use the same online address book for recipient address printing.
Q:
How do I use the Personal Address Book Service?
A:
Simply email us at ADDRESSBOOK.SUPPORT@TINYPRINTS.COM with your full name, the email address associated with your account and an attachment with your addresses in an acceptable digital format (Excel, Word or PDF). We do not accept photos of envelopes or handwritten addresses.
You will receive an automatic email reply confirming that we have received your request, followed by an email within 4 business days telling you that your address book is complete and uploaded to your account. Questions? Call us at (877) 284-9609.
Q:
Can I upload my own addresses?
A:
You can upload your own addresses by clicking on the following link here. The Personal Address Book Service is designed to save you time by updating your address book for you, but you are welcome to make updates yourself at any time.
Q:
How do I find my new/updated address
book?
A:
Log in to your account and go to “My Account” followed by “My Address Book” to view your newly created or updated address book.
Q:
What if I already have an online address book through my Shutterfly
account?
A:
Your online address book is essentially your personal address book that services your account. You can access it through either site to add new addresses and the additions will be seen for both. We will be happy to add new contacts
to your existing address book. If there are duplicate addresses, we will notify you, and you can let us know which you prefer to keep.
Q:
How do I use my online address book to address my
envelopes?
A:
Once your address book has been created/updated using our Personal Address Book Service, you can address your envelopes under the "Addressing" step when creating your card. Select "Address my envelopes for me" and click "Both Addresses"
to print your return address and recipient addresses. To update your home address as shown on your envelope, select "Change return address".
To begin your recipient addressing, click "Select Recipients" and choose from your address book which recipients you want to include for address printing.
To add more recipients, you can either send us updates via our Personal Address Book Service, import a file (under "Import") or manually add one recipient at a time.
Yes! Recipient and return address printing are included with the envelope solution of your choice. After choosing your custom envelope design, you'll have the opportunity to select the option for addressing under "Envelopes" while customizing your card.
Q:
How do I get custom envelopes?
A:
Follow the steps to personalize your cards and you'll be invited to choose your custom envelopes under the "Envelopes" step. Custom envelopes are only available on certain card sizes and types, and certain occasions.
Q:
How do I use the Mail for Me service?
A:
First, order your cards with standard plain envelopes. Then, you’ll be invited to choose “Mail my cards for me” during the “Addressing” step. Envelopes can be addressed and mailed to your recipients for a fee (including the cost of printed addressing) + postage.
Q:
Can you mail my cards with custom envelopes for me?
A:
Mailing service is not available with custom envelopes. Addresses custom envelopes will arrive to your selected shipping address – just add postage and mail. Cards ordered with standard plain envelopes can be addressed and mailed to your recipients using our Mail for Me service.
Q:
What are my shipping options for custom envelopes?
A:
You can choose from Economy, Standard, Expedited, Rush and Super Rush Shipping. See here for shipping guidelines.
Q:
Can I use my mobile device to select addressing solutions?
A:
At this time, addressing solutions can only be selected on a desktop computer (recipient and return addressing) or through the Shutterfly App (return addressing only).
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